TLDR
- Verizon is giving customers a $20 account credit after a network service disruption on Wednesday
- The credit covers several days of average service and can be redeemed through the myVerizon app
- Business customers will be contacted separately about their credits
- Verizon acknowledged it failed to meet customer expectations during the outage
- Users still having issues are advised to restart their devices to reconnect to the network
Verizon is handing out $20 credits to customers following a network outage that disrupted service on Wednesday. The telecommunications company made the announcement on January 15, 2026.
Following a major service outage that left thousands of Verizon customers without the ability to call or text for hours on Wednesday, the nation's largest wireless carrier announced it will give affected customers a $20 credit "to provide some relief."
The company said most… pic.twitter.com/LQJkcUYoH5
— ABC News (@ABC) January 16, 2026
The $20 credit will appear automatically for eligible customers. According to Verizon, this amount represents several days of average service. Customers can redeem the credit through the myVerizon app.
The company released a statement addressing the service problems. Verizon admitted it “did not meet the standard of excellence” that customers expect. The telecommunications provider was unusually frank about the situation.
Verizon Communications Inc., VZ
Verizon made it clear the credit isn’t meant to fully compensate for the disruption. “No credit really can,” the company stated. Instead, Verizon described the $20 as a way to acknowledge the inconvenience and show customers that their experience matters.
Business customers are getting separate treatment. Verizon said it will contact business clients directly about their credits. The company didn’t specify whether business customers would receive the same $20 amount or a different compensation package.
Technical Issues Persist for Some Users
Some customers are still experiencing connectivity problems after the outage. Verizon offered a simple fix for these users. The company recommends turning devices off and then back on again.
This restart process is “the quickest way to reconnect your phone to the network,” according to Verizon’s guidance. The company is positioning this as the first troubleshooting step for affected users.
Company Response and Apology
Verizon issued an apology for the service interruption. The company promised to “continue working hard day and night” to deliver the network quality customers expect. This language suggests Verizon is taking the outage seriously.
The timing of the credit announcement came quickly after the Wednesday disruption. Verizon appears to be moving fast to address customer frustration.
The company’s statement focused heavily on customer satisfaction. Verizon emphasized that customer time and experience are important to the organization.
The $20 credit will be applied automatically to eligible accounts. Customers don’t need to take any action to receive the compensation beyond accessing the myVerizon app to redeem it.
Verizon stock was down 1.18% following the service disruption and credit announcement.
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