TLDR
- Amazon launched its Health AI assistant on Amazon.com and the Amazon app on March 10, 2026
- The tool was previously exclusive to One Medical members; it’s now free for all U.S. customers
- Health AI can explain lab results, manage prescriptions, book appointments, and connect users to providers
- Eligible Prime members get up to five free direct-message care visits for 30+ common conditions (up to $145 in value)
- Non-emergency provider visits cost $29 per session for non-members; the assistant runs on Amazon Bedrock
Amazon expanded its Health AI assistant to all U.S. customers on March 10, 2026, making the tool available directly on Amazon.com and the Amazon app. The assistant was previously only available inside the One Medical app for paying members.
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The rollout is gradual. Amazon said it will continue expanding access over the coming weeks, with the goal of reaching all U.S. customers soon.
You don’t need a Prime membership or a One Medical account to use it. The base version is free.
Health AI can answer questions about symptoms and medications, explain lab results and medical records, and help manage prescription renewals. It can also book appointments and connect users to One Medical providers via message, video, or in-person visits.
Users can give the assistant permission to access their personal health data, including clinical notes, diagnoses, and lab results, through the Health Information Exchange. It can also pull in relevant Amazon purchase history, like blood pressure monitors or vitamins.
Prime Members Get Extra Perks
Eligible U.S. Prime members get up to five free direct-message care visits with a One Medical provider, covering more than 30 conditions. Those include cold and flu, UTIs, allergies, acid reflux, erectile dysfunction, and skin care. Amazon values that at up to $145.
Those visits can be shared with household members through Amazon Family. Prime for Young Adults and Prime Access members also qualify.
Outside the introductory offer, provider visits cost $29 each through One Medical Pay-per-visit. A full One Medical membership runs $99 per year for Prime members, down from the standard $199.
How It Works Under the Hood
Health AI runs on Amazon Bedrock. It’s built as a multi-agent system — a core agent handles patient conversations, while sub-agents manage specific tasks like prescriptions or appointments. Auditor and sentinel agents monitor conversations in real time and can escalate to human providers when needed.
Amazon said it co-developed the tool with clinical leaders at One Medical. Before launch, the clinical team tested it across a wide range of synthetic conversations covering safety, emergency response, and compliance. The company says Health AI must meet or exceed clinician-level performance on safety-critical decisions before it goes live.
All interactions happen in a HIPAA-compliant environment. Amazon said it does not use protected health information for general advertising or sell customer data.
The assistant is not designed to diagnose or create treatment plans on its own. When a condition is complex or requires professional input, it connects users to a provider.
Amazon One Medical currently partners with Rush University System for Health and Cleveland Clinic for specialty care referrals.
Health AI first launched in January 2026 exclusively for One Medical members, with a positive response from both patients and providers, according to Amazon.
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